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  Public Ticket #1698630
Activating WPBakery Page Builder causes error code 500
Closed

Comments

  • Eva started the conversation

    Hello, I recently installed the Bolge Theme. However when I activate the WPBakery Pagebuilder plugin I cannot create new pages.

    With the plugin activated it will cause a http 500 error when I try create a new page.

    I have tried disabling the plugin and everything works fine, but I would like to be able to use it.


    My environment:

    AWS Bitnami WordPress Multisite

    Debian GNU/Linux 9.4 (stretch)

    WordPress 4.9.8

    PHP 7.0.30

    Apache 2.4.33

    Current memory usage

               total          used        free

    Mem: 994M       292M       86M

    As per another ticket I have set the following PHP settings:

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;
    max_input_vars = 3000;

    and restarted php and apache


    Do you have any advice to get Bolge Theme and the WPBakery Pagebuilder plugin working together?

    Kind regards,

  •   Eva replied privately
  •  1,845
    Elated replied

    Hi there,

    Welcome to your support management and thank you for choosing Bolge!

    Issue is most likely with the server configuration/resources.

    Please try adding the following line to WordPress .htaccess file:

    SubstituteMaxLineLength 10m

    You can add this line at the end of the file, after the # END WordPress line:

    Let us know if this fixes the issue. Thanks!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Eva replied

    Thanks!

    Once I put that line in the correct place it fixed everything.

    I should mention, if anyone else has this issue and they're using Bitnami WordPress to also see this https://docs.bitnami.com/general/components/apache/#use_htaccess
    Bitnami WordPress puts htaccess in a different location to the default, so make sure to edit the right file.

  •  1,845
    Elated replied

    Hi Eva,

    You're welcome!

    Let us know if you have any other questions!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.