Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
One other thing is the header area problem on the mobile device. I would like the menu background to match the top header area background. The top area is grey on the mobile device. When I change the background to white in Elated-Options, then my desktop device looks bad with not matching backgrounds between Top Menu and Top Header area.
I am very sorry, it looks like I didn't understand you well. In case you want to completely remove top bar from mobile devices please use code bellow and add it to Appearance > Customize > Additional CSS:
@media only screen and (max-width: 1000px){
header.light .header_top { display: none!important; }
}
In case you just want to change background color of the top bar on mobile devices please use code bellow:
@media only screen and (max-width: 1000px){
.header_top.clearfix {
background-color: #fff!important;
}
}
Please let us know if there's anything else we can do for you!
Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
My footer text and html code widgets are not working properly.
I can remove and add the widget into footer sectoin but when I edit the widget and try to save it, it shows the endless circling.
The widgets on the website display code instead of rendering the text.
Thanks!
Hello there,
Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
Thank you,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
I see you get this error when you try to edit widgets in the console:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
There are five major reasons why these errors occur in WordPress:
Also I have noted that you are not using latest version of our theme(2.1):
I would suggest you fist try to upgrade to the latest theme version. In case this issue persist afterwards please let me know!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have updated the moose theme to 2.1 but the issues persist
Actually, I the issue was caused by a plugin, I have now fixed the issue.
However, since I have updated to the the Moose 2.1 theme, the youtube videos are not playing on the homepage.
The script:
<div class="ytube" data-embed="YGZO30Td6RU">
<div class="play-button"></div>
</div>
does not render any video for some reason. The boxes are black.
Hello there,
Great!I am glad you were able to solve it!
Could you please try using Video Player Shortcode instead?I have tested it on your website and it should display well:
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you the video is now fixed.
One other thing is the header area problem on the mobile device. I would like the menu background to match the top header area background. The top area is grey on the mobile device. When I change the background to white in Elated-Options, then my desktop device looks bad with not matching backgrounds between Top Menu and Top Header area.
Hello there,
You are welcome!
You can change header background color for the whole website in Elated Options>Header>Mobile Header:
If you further want to change that color on some individual pages please add this custom css in page css field:
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry, I still can not remove the grey area above the heather on a mobile device.
Please visit: www.tlcfertility.com with a mobile device to see what I refer to. It is at the very top where the social widgets are.
Thanks,
Vuk
Hello Vuk,
I am very sorry, it looks like I didn't understand you well. In case you want to completely remove top bar from mobile devices please use code bellow and add it to Appearance > Customize > Additional CSS:
In case you just want to change background color of the top bar on mobile devices please use code bellow:
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.