Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hey guys! I've currently working on my page. I'm a bit confused, because when select "Portfolio Masonry" as Type (or have it by default), it doesn't get displayed as Masonry. It gets displayed as Landscape (or vertical, depends on the setting) and cropped. And not as Masonry (like Home 2).
Also please be sure that your featured images sizes is bigger than 550x550px for the small squares and 1000x1000px for the big squares. Also check if you have set propper Dimensions for Masory in the backend of portfolio Singles(Large width/height for big squares and Default for small ones):
Please let us know if there's anything else we can do for you!
Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Could you please check if you have set appropriate dimensions(as I have explained you in my previous answer) and appropriate Attachment image Sizes on your Portfolio Images?
Please let us know if there's anything else we can do for you! Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hey guys!
I've currently working on my page. I'm a bit confused, because when select "Portfolio Masonry" as Type (or have it by default), it doesn't get displayed as Masonry. It gets displayed as Landscape (or vertical, depends on the setting) and cropped. And not as Masonry (like Home 2).
You have any idea?
Best regards, Cyrill
Hello Cyrill,
Welcome to your support management and thank you for choosing our theme!
If you are referring to Freelancer Home from our demo you should use Portfolio List Shortcode with Masonry Template:
http://awake.elated-themes.com/freelancer-home/
Also please be sure that your featured images sizes is bigger than 550x550px for the small squares and 1000x1000px for the big squares. Also check if you have set propper Dimensions for Masory in the backend of portfolio Singles(Large width/height for big squares and Default for small ones):
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey Norah
Thanks alot! I did that and it's working on the Portfolio Overview, where you can see all the categories. But it's not working on Portfolio Singles.
Let's take http://vanio.ch/index.php/portfolio-item/konzerte/ as example. There is one vertical picture, which doesn't get displayed as vertical. It gets displayed as Landscape. Even though the Portfolio Single setting is set as masonry, they are all Landscaped (see attachement masonry_but_still_landscape). I would love to have it like here: http://awake.elated-themes.com/portfolio-item/idea-time/
Best regards,
Cyrill
Hello there,
Great, I am glad to hear it!
Could you please check if you have set appropriate dimensions(as I have explained you in my previous answer) and appropriate Attachment image Sizes on your Portfolio Images?
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.