Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hi there! I have installed and activated the Sahel Instagram Feed plugin and have clicked the "Connect with Instagram" button. It has connected successfully to my account. However, I would now like to unconnect it from that account and connect to a different Instagram account. I have logged into the new Instagram account (and out of the old, originally-connected account) - however, when I click the "re-connect with Instagram" button now, I receive the attached 403 Error message. I have gone into the FTP and deleted the plugin, then re-uploaded/activated it - but the error persists. Another odd thing is the URL changes to demo.elated-themes.com/.... Could you please assist me in getting the new Instagram feed linked? Thank you!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Best Regards,
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi there! I have installed and activated the Sahel Instagram Feed plugin and have clicked the "Connect with Instagram" button. It has connected successfully to my account. However, I would now like to unconnect it from that account and connect to a different Instagram account. I have logged into the new Instagram account (and out of the old, originally-connected account) - however, when I click the "re-connect with Instagram" button now, I receive the attached 403 Error message. I have gone into the FTP and deleted the plugin, then re-uploaded/activated it - but the error persists. Another odd thing is the URL changes to demo.elated-themes.com/.... Could you please assist me in getting the new Instagram feed linked? Thank you!
Hi there,
Welcome to your support management and thank you for choosing Sahel!
Regarding the Instagram issues, please navigate to:
your-website.com/wp-admin/options.php page
Then find all the _instagram_ fields and delete them:
If you want to change the Instagram account, navigate to:
www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
Let us know if you managed this!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Amazing, thank you Marie! It worked - I appreciate your help!!
Hello there,
Great!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Best Regards,
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.