Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1703407
WPBakery not working with Gretna Green theme
Closed

Comments

  • touchgold started the conversation
    September 6, 2018 at 6:29pm

    Hello,

    I recently purchased this theme; however, it appears the packaged version of WPBakery is not working with Gretna. With WPBakery activated, it won't allow me to access any of the "Edit Page" pages. When I disable the plugin, I then have access to those pages.

    PLZ help.

    Thanks!

  •  1,845
    Elated replied
    September 7, 2018 at 11:20am

    Hello,

    Thanks for writing in.

    Seems like the reason why you're having this issue are low server resource settings.

    Could you please try to increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    If Visual Composer won't load in the back end when you try to edit some page, please first make sure that you are using latest theme version with latest Visual Composer. 

    Here is a link to the latest version of WPBakery Page Builder for WordPress (formerly Visual Composer):
    https://www.dropbox.com/sh/laj08bo1rctdlyt/AABU8qzVqLMSeUnvFFEOdYFRa?dl=0

    ---

    If this is not the case and you have following problems when accessing site or editing pages:

    - Failed to load resource: net::ERR_CONTENT_DECODING_FAILED 

    - customlibEditGallery java script error in the console when you open developer tools in Google Chrome 

    - not found page is displayed when editing pages

    - color Picker error

    which was confirmed several times with GoDaddy hosting plans and also with few SiteGround hosting users, and problem is hosting related and it is due to mod_security check when some robust and feature rich themes from Theme Forest is used (SiteGround first encountered this with Avada theme).

    SOLUTION IS SIMPLE:

    Add following line to WordPress .htaccess file:

    SubstituteMaxLineLength 10m You can put this line at the end of the file, after the # END WordPress line:

    If the problem persist, you can try with 50 or 100m.

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.