Hello,

Thanks for writing in.

Hello,

Seems like the reason why you're having this issue are low server resource settings.

Could you please try to increase these MASTER values or ask your hosting service to do it for you.

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

If Visual Composer won't load in the back end when you try to edit some page, please first make sure that you are using latest theme version with latest Visual Composer. Please follow update instructions.

You can upgrade our theme by performing following steps:

1. Download latest All files & documentation file from ThemeForest (your Downloads page)

2. Extract it and locate corretto.zip

3. Extract savory.zip and locate corretto folder

4. Copy/Replace the content of corretto folder to /wp-content/themes/correttofolder of your web site.

Using this method, none of existing content or settings will be lost.

Here is a link to the latest version of WPBakery Page Builder for WordPress (formerly Visual Composer):
https://www.dropbox.com/sh/laj08bo1rctdlyt/AABU8qzVqLMSeUnvFFEOdYFRa?dl=0

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If this is not the case and you have following problems when accessing site or editing pages:

- Failed to load resource: net::ERR_CONTENT_DECODING_FAILED 

- customlibEditGallery java script error in the console when you open developer tools in Google Chrome 

- not found page is displayed when editing pages

- color Picker error

which was confirmed several times with GoDaddy hosting plans and also with few SiteGround hosting users, and problem is hosting related and it is due to mod_security check when some robust and feature rich themes from Theme Forest is used (SiteGround first encountered this with Avada theme).

SOLUTION IS SIMPLE:

Add following line to WordPress .htaccess file:

SubstituteMaxLineLength 10m

 You can put this line at the end of the file, after the # END WordPress line:

If the problem persist, you can try with 50 or 100m.

Please let us know if there is anything else we can do for you.

Thank you,
Jerry

Hi there,

Please submit the ticket so we can help you with this and provide us URL to your website and admin credentials (make ticket private). Thanks!

Best regards,

Marie