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  Public Ticket #1706051
Slider Revolution, Memory limit error
Closed

Comments

  • giwabdul started the conversation

    Hello,
    I am currently using your Mr. SEO theme, but my slider revolution isn't working then i found that the slider Revolution plugin has a memory limit error, i have tried increasing the memory limit, but i still get the same error from slider revolution. Please help.

    Thank you.

  •  1,845
    Elated replied

    Hello there,

    Thank you for writing in.

    First you should check if your php resources are configured properly:

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;

    You should also make sure PHP version on your server is updated. 

    5.6 will do the job, but you may use 7 as well.

    Also, please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.

    First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".


    Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider


    Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:


    If you have any further issue with this, would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?

    Please let us know if there's anything else we can do for you!
    Thank You,
    Kind Regards,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  •   giwabdul replied privately
  •  1,845
    Elated replied

    Hello there,

    You can use this helpful plugin to check your resources within Wordpress(both local and master values are important):

    https://wordpress.org/plugins/wordpress-php-info/

    Unfortunately, you can't configure your resources within Wordpress, you should write to your hosting company to do this for you.

    Please let us know if there's anything else we can do for you!
    Thank You,
    Kind Regards,
    Norah



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   giwabdul replied privately
  •  1,845
    Elated replied

    Hello there,

    You are welcome!

    I can investigate further this issue and help you in case something is configured wrong with Rev Slider Plugin and provide you information if something is wron with your php resources. 

    You ca also use this helpful plugin to check your php resources:

    https://wordpress.org/plugins/wordpress-php-info/

    In case something is not configured well with your php resources, unfortunately, you can't configure your resources within Wordpress, you should write to your hosting company to do this for you.

    Please let us know if there's anything else we can do for you!
    Thank You,
    Kind Regards,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.