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  Public Ticket #1712294
Instagram connection doesn't work
Closed

Comments

  • studioginko started the conversation
    September 14, 2018 at 12:09pm

    Hi all, 

    when I clikc on connection button to connet Instagram, I'm redirected to instagram login but nothing appens after. Can you help me please. Thank you

  •  1,845
    Elated replied
    September 17, 2018 at 12:23pm

    Hi there,

    Welcome to your support management and thank you for choosing our theme!

    Sorry for the late response, our working hours are only during the weekdays.

    Regarding the Instagram issues, please navigate to:
    your-website.com/wp-admin/options.php page

    Then find all the _instagram_ fields and delete them:

    If you want to change the Instagram account, navigate to:
    www.instagram.com and make sure you are logged out.

    Then navigate to Theme Options > Social Networks > Connect with Instagram.

    - Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.

    Let us know if you managed this!

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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