Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1718716
Problem with extension
Closed

Comments

  • ch_deregnieaux started the conversation
    September 20, 2018 at 8:43am

    Hello,

    I've some problem with the extension Elated CPT, I can't install the extension. 

    In CC, the screenshot. 

    Do you know why...? 

  •  1,845
    Elated replied
    September 24, 2018 at 9:10am

    Hi there,

    Sorry for the late response, it's caused because of the numbers of tickets we are getting these days and because of the weekend days.

    This is probably caused because of the some space in the line 1 in that file. You can remove that space and the warning will go away.

     If you still have some issues removing this, let us know and provide us admin credentials so we can take a look. Thanks!

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.