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Okay
  Public Ticket #1718717
Problem with extension
Closed

Comments

  • ch_deregnieaux started the conversation
    September 20, 2018 at 8:44am

    Hello,

    I've some problem with the extension Elated CPT, I can't install the extension. 

    In CC, the screenshot. 

    Do you know why...? 

  •   ch_deregnieaux replied privately
  •  1,845
    Elated replied
    September 21, 2018 at 3:21pm

    Hello there,

    Welcome to your support management and thank you for choosing our theme!

    Could you please send us your FTP credentials and we will install the theme for you?

    Have a nice weekend,

    Kind Regards,

    Norah

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  •   ch_deregnieaux replied privately
  •   ch_deregnieaux replied privately
  •  1,845
    Elated replied
    September 24, 2018 at 2:27pm

    Hi there,

    Sorry for the late response, it's caused because of the numbers of tickets we are getting these days and because of the weekend days.

    We set this for you. You can now check your website. 

    Let us know if you have any other questions!

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.