Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hi there. Thanks very much for creating the R&D theme. The demo looks great. Unfortunately, I'm having trouble with the theme set-up. I installed the theme according to the documentation and it appears to be active and working. However, I do not see the Elated Options menu in my WordPress dashboard, so I cannot import the demo content. And reading ahead a bit in the documentation, I believe I'm going to need this menu for other functions as well. Any idea what's causing this issue or how to fix it? I'm anxious to upload the demo and get busy replacing the content with my own. THANKS!
Welcome to your support management and thank you for choosing our theme!
We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!
Please be sure that you have activated our theme in Appearance>Themes.
Than Make sure to install the "Elated Core" plugin, since this plugin is of critical importance for proper theme functioning. This plugin includes core theme functionalities and custom post types that come with the theme (Portfolio, Testimonials, Elated Carousel), and without this plugin you will not be able to create any of these custom post types or the elements in the theme that require them.
Than try to import the demo following this helpful instruction
Hi there. Thanks very much for creating the R&D theme. The demo looks great. Unfortunately, I'm having trouble with the theme set-up. I installed the theme according to the documentation and it appears to be active and working. However, I do not see the Elated Options menu in my WordPress dashboard, so I cannot import the demo content. And reading ahead a bit in the documentation, I believe I'm going to need this menu for other functions as well. Any idea what's causing this issue or how to fix it? I'm anxious to upload the demo and get busy replacing the content with my own. THANKS!
Hello there,
Welcome to your support management and thank you for choosing our theme!
We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!
Please be sure that you have activated our theme in Appearance>Themes.
Than Make sure to install the "Elated Core" plugin, since this plugin is of critical importance for proper theme functioning. This plugin includes core theme functionalities and custom post types that come with the theme (Portfolio, Testimonials, Elated Carousel), and without this plugin you will not be able to create any of these custom post types or the elements in the theme that require them.
Than try to import the demo following this helpful instruction
:Complete Guide To Demo Import
In case you need any further help,please let us know!
Thank You,
Kind Regards,
Norah
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