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  Public Ticket #1726264
Demo
Closed

Comments

  • Emily Teague started the conversation

    Hello,

    I have been having a very challenging time with installing Sahel. When I install the sahel.zip, the menu creates duplicates of each menu theme. For example: home home home home home, work work work work, etc. I also cannot upload the Sahel Demo with  'all' the contents and 'images.' The upload stalls at %90, no matter how many times I try it. I am also having issues with the sahel-core plugin. It causes my WP to become inaccessible (error http 500) and then my host has to de-active the plugin so that I can login. I have also made sure that my site meets these PHP requirements. And my PHP version is 7, i have tried 5.6 as well :(.

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;

    I would like better directions for the install. I would like to know why the sahel-core plug-in is causing me so many problems? What are the server requirements to install the plugin?I Why is the demo stalling, despite repeated attempts at uploading the content? 

    Thx,

    emily 

  •  1,845
    Elated replied

    Hello Emily,

    Welcome to your support management and thank you for choosing our theme!

    Regarding duplicated menu items:

    With every demo import comes a new set of menus, so probably you imported our demo data several times.
    This is no big deal and you can simply remove extra menu items with this helpful plugin:
    https://wordpress.org/plugins/quick-remove-menu-item/

    It will create an "x" sign next to your menu items, so you can easily delete them with one click.

    Regarding demo import:

    I have installed demo again locally and I am not able to reproduce this problem with Elated Core. From your page it looks like you were able to import demo sucessfully, just haven't set home page.

    https://emilyteague.com/karoo/

    In Settings > Reading you could choose desired page to be your Homepage:

    In case you haven't manage to import demo successfully please try disabling all the plugins before demo import. You could also refer to this helpful article:

    Complete Guide To Demo Import

    In case none of those helps would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?

    Thank You,

    Kind Regards,
    Norah


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