Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I've just bought the VINO theme, I've followed the instruction to get a correct installation of the theme. The style.css is missing via themeforest file and if I upload the other version vino.zip the theme is being installed but I have no style sheets and no style contents.
I have tied this on my local installation and everything works normally.
Could you please provide us with your FTP and Wordpress credentials(in a private reply) and we will try to install the theme and import the demo for you?
In a meanwhile, you can install XAMPP application, which will emulate server on your local PC, this will allow you to get WordPress running on your local PC. Then you can upload our theme and import the demo.
Now you will be able to check on different options or how pages are built, or use it to confirm is some options are working or not.
Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello, I've managed to upload the demo and style contents. I still got some other problems (you can check on workinprogress website -> unstwork.it/new4)
-I've set up the theme with the correct style.css, nevertheless, I've got problems with import demo content like navbar, header and footer. There are some functional bugs: e.g. the main header disappear when I scroll down the page (even if I settled it to be sticky). I'd like to have the same navbar as the demo.
-The slides of slider revolution cannot be imported, can you explain me please how to manage it? So I can upload also the demo sliders.
Great, I am very glad to hear you managed to do this!
1a)As I can see your content is displaying normally and menu is imported and you don't have any errors in your console:
Problem I do see is with a height of thr top bar, you should try setting it to be higher(for example 80px):
1b)You should set your header behavior on Fixed on scroll(sticky behavior mean that header will appear after some time):
2)Please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
Please let us know if there's anything else we can do for you! Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I've just bought the VINO theme, I've followed the instruction to get a correct installation of the theme. The style.css is missing via themeforest file and if I upload the other version vino.zip the theme is being installed but I have no style sheets and no style contents.
Hello there,
Welcome to your support management and thank you for choosing our theme!
This is the common issue when installing a theme, this error message does not mean that the theme is broken.
It means that the files are not uploaded correctly, and there is an easy fix for it described in this article:
https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.12521394.74287877.1471284950
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
still not working.. style contents are not being uploaded. Neither via appearance-> themes-> add new -> vino.zip; nor via FTP. Any ideas?
Hello there,
I have tied this on my local installation and everything works normally.
Could you please provide us with your FTP and Wordpress credentials(in a private reply) and we will try to install the theme and import the demo for you?
In a meanwhile, you can install XAMPP application, which will emulate server on your local PC, this will allow you to get WordPress running on your local PC. Then you can upload our theme and import the demo.
Now you will be able to check on different options or how pages are built, or use it to confirm is some options are working or not.
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I've managed to upload the demo and style contents. I still got some other problems (you can check on workinprogress website -> unstwork.it/new4)
-I've set up the theme with the correct style.css, nevertheless, I've got problems with import demo content like navbar, header and footer. There are some functional bugs: e.g. the main header disappear when I scroll down the page (even if I settled it to be sticky). I'd like to have the same navbar as the demo.
-The slides of slider revolution cannot be imported, can you explain me please how to manage it? So I can upload also the demo sliders.
Thank you very much,
have a good day
Hello there,
Great, I am very glad to hear you managed to do this!
1a)As I can see your content is displaying normally and menu is imported and you don't have any errors in your console:
Problem I do see is with a height of thr top bar, you should try setting it to be higher(for example 80px):
1b)You should set your header behavior on Fixed on scroll(sticky behavior mean that header will appear after some time):
2)Please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks a lot for helping.
I've just found out that the "ELATED GALLERY" is not working, for example. I was managing this page: http://www.unstwork.it/new4/territorio/ and I would like to have the same effect of this page http://www.unstwork.it/new4/image-gallery/ , but I can't.
Any suggestions?
Maggie
Hi Maggie,
You're welcome!
Please try setting your gallery to type Carousel: https://www.screencast.com/t/7yUIujc8
Hope this helps!
Best regards,
Wolfe
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.