Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have checked the backend of this page and it looks like you have entered video which is not from Youtube or Vimeo. Please try importing video which are ghosted on Youtube or Vimeo, I have checked it and it should both work well:
Please let us know if there's anything else we can do for you! Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately, there is no options for that through theme options. This would require some custom coding and we are not in the position to take any additional work. Thanks for understanding!
You can look for some plugin that can replicate something like this. Here is the list of the plugins:
Hello,
I have two video links on this page http://drbaudoin.com/?page_id=27 and they are not working.
Thanks
Hello there,
Thank you for writing in.
I have checked the backend of this page and it looks like you have entered video which is not from Youtube or Vimeo. Please try importing video which are ghosted on Youtube or Vimeo, I have checked it and it should both work well:
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
But the client want those videos and they are not in Vimeo or youtube. There is any other solution?
Hi there,
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days and because of the weekend days.
We can suggest you to look either for some plugin or maybe add media in here (Classic mode):
And then switch it to Backend mode and customize that column where the video is set.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don't have the video unfortunately.
So we going to make a link that goes to the video.
Can I have a image with a play icon on the middle (same as elated video button), that can be button and brings to the video?
Hi there,
Unfortunately, there is no options for that through theme options. This would require some custom coding and we are not in the position to take any additional work. Thanks for understanding!
You can look for some plugin that can replicate something like this. Here is the list of the plugins:
https://wordpress.org/plugins/tags/video-player/
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.