Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
When selecting header behaviour options - the following display comes up on screen when refresh the page.
Fatal error: Call to undefined function roslyn_elated_get_fullscreen_menu_icon_class() in /home/sqheart7/public_html/mjphoto/wp-content/themes/roslyn/framework/modules/header/types/sticky-header/functions.php on line 73
It is possible that something has not been installed/adjusted correctly, or it can be hosting related. Also, it is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and install it.
Also, check with your hosting provider which PHP version and PHP resources do you have. Requirements for the theme to have successful installation and demo import are:
1. PHP version should be between 5.6. and 7.2. 2. PHP resources should be:
If the values are lower that the requirements, please ask them to increase it for you.
After you do that, installation of the theme should work. But if you're still have some issues with this, let us know and provide us admin credentials so we can take a look and investigate this further more.
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
When selecting header behaviour options - the following display comes up on screen when refresh the page.
Fatal error: Call to undefined function roslyn_elated_get_fullscreen_menu_icon_class() in /home/sqheart7/public_html/mjphoto/wp-content/themes/roslyn/framework/modules/header/types/sticky-header/functions.php on line 73
Hi Wesley,
It is possible that something has not been installed/adjusted correctly, or it can be hosting related. Also, it is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and install it.
Also, check with your hosting provider which PHP version and PHP resources do you have. Requirements for the theme to have successful installation and demo import are:
1. PHP version should be between 5.6. and 7.2.
2. PHP resources should be:
If the values are lower that the requirements, please ask them to increase it for you.
After you do that, installation of the theme should work. But if you're still have some issues with this, let us know and provide us admin credentials so we can take a look and investigate this further more.
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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