Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Please note that our theme comes with global options and page options. Global options are set in Elated Options and apply to all pages of your site. As you've noticed, each page has its own settings, such as Elated Header, etc. Page settings override global settings. Therefore, if you set your header type in Elated Options and it's not taking effect on a particular page, please check your page settings to make sure that everything is set to Default. Because if you have a different header type set on the page, that's the setting that will take effect.
I hope this helps!
Best regards, Wolfe
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thank you, Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi, my site has multiple headers somehow.
Also, I can't change the header logo.
Also, where do I change the header layout to one of the other options in the demo content?
Thanks!
I figured out the multiple headings. Somehow it got duplicated and I had to delete them all.
Does the header have to be changed on each individual page? Looks like it wasn't changing when updated in "Theme Settings."
Thanks
Hello,
Thanks for the update.
Please note that our theme comes with global options and page options. Global options are set in Elated Options and apply to all pages of your site. As you've noticed, each page has its own settings, such as Elated Header, etc. Page settings override global settings. Therefore, if you set your header type in Elated Options and it's not taking effect on a particular page, please check your page settings to make sure that everything is set to Default. Because if you have a different header type set on the page, that's the setting that will take effect.
I hope this helps!
Best regards,
Wolfe
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
That makes sense, thanks!
Hello,
You're welcome.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.