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  Public Ticket #1743119
WPBakery Not Installing
Closed

Comments

  • Randy started the conversation

    Hi,

    I just installed this theme successfully and have activated all the plugins. The only problem I'm running into is that the WPBakery plugin will not install properly. Here is the message I'm receiving: 


  • Randy replied

    I should also mention that WPBakery also isn't showing up in my list of available Plugins.

  •  1,845
    Elated replied

    Hi Randy,

    Welcome to your support management and thank you for choosing Tamashi!

    Just go to the following path in theme files:

    /wp-content/plugins

    And just delete the folder of the plugin. And then just install the plugin once again, message should appear in here:

    Can you explain us better where it doesn't appear?

    If you still have some issues, please provide us admin credentials so I can take a look. Thanks! 

    Best regards,

    Marie


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