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I just purchased and uploaded the template and I was already hacked. Your plugins within the template aren't up to date and I synced my instagram with the Sahel feed and my account was already hacked into by someone in Russia.
Can you please provide updated plugins with the template?
Welcome to your support management and thank you for choosing our theme!
Please note that Envato approving process for the themes they sell is very strict, especially regarding products safety.
Also we, the theme author, test additionally all our themes to prevent any possibility of malware infections!
So any Malware breach must be on the hosting server side, so you need to check this with your hosting provider, and also, note that the files could’ve pick up some infection from the PC they were downloaded on.
Also you should immediately change your passwords for WordPress.
That being done, would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look and update plugins for you manually?
Please let us know if there is something else we can do for you!
Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
With Malware breach there is a gateway that opens up to hackers and it seems to be your template. From my knowledge Plugins seems to be the real issue for hackers to get in.
I synced my Instagram account with you Sahel Instagram Feed plugin then this happened. My Instagram was hacked and the hacker also corrupt my files on my server. When I deleted the hackers files I relink your plugin it takes me to a dead end.
Please view the screenshots.
I cannot provide you with my Wordpress logins because of security. If you provide updated plugins I can upload it to my server myself.
Please help! If this persists I will have to ask for a refund.
I just purchased and uploaded the template and I was already hacked. Your plugins within the template aren't up to date and I synced my instagram with the Sahel feed and my account was already hacked into by someone in Russia.
Can you please provide updated plugins with the template?
Hello there,
Welcome to your support management and thank you for choosing our theme!
Please note that Envato approving process for the themes they sell is very strict, especially regarding products safety.
Also we, the theme author, test additionally all our themes to prevent any possibility of malware infections!
So any Malware breach must be on the hosting server side, so you need to check this with your hosting provider, and also, note that the files could’ve pick up some infection from the PC they were downloaded on.
Also you should immediately change your passwords for WordPress.
That being done, would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look and update plugins for you manually?
Please let us know if there is something else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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Hi,
With Malware breach there is a gateway that opens up to hackers and it seems to be your template. From my knowledge Plugins seems to be the real issue for hackers to get in.
I synced my Instagram account with you Sahel Instagram Feed plugin then this happened. My Instagram was hacked and the hacker also corrupt my files on my server. When I deleted the hackers files I relink your plugin it takes me to a dead end.
Please view the screenshots.
I cannot provide you with my Wordpress logins because of security. If you provide updated plugins I can upload it to my server myself.
Please help! If this persists I will have to ask for a refund.
Thanks.