Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1757388
Reset instagram
Closed

Comments

  • creativitatweb started the conversation
    October 23, 2018 at 3:20pm

    Good morning

    I'm using the Superfood theme. In the backend -> Elated options -> Social Networks I have configured a test instagram. Now I can not reset it and put the client's one. I followed this thread: https://elated.ticksy.com/ticket/592846/ But I could not solve anything. What I can do?

    Thank you very much,

    Att. Albert

  •  1,845
    Elated replied
    October 24, 2018 at 12:04pm

    Hello there,

    Welcome to your support management and thank you for choosing our theme!

    Regarding the Instagram issues, please navigate to:
    your-website.com/wp-admin/options.php page

    Then find all the _instagram_ fields and delete them:

    If you want to change the Instagram account, navigate to:
    www.instagram.com and make sure you are logged out.

    Then navigate to Theme Options > Social Networks > Connect with Instagram.

    - Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.

    Please let us know if there is something else we can do for you!
    Thank You,
    Kind Regards,
    Norah

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.