Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!
Please try to add this code to Appearance > Customize > Additional CSS:
.mobile-menu-class ul li { -webkit-transform: translateZ(0); }
Please let us know if there is something else we can do for you!
Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I am sorry , this issue is mostly connected with Safari on touch devices. I have tested it on Ipad as well but I I fail to reproduce this issue. Could you please clear you browser cache and try again?
Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Some menu options in the mobile are not seen until you pass over.
In Safari - Ipad
thanks
conectart.com
Hello there,
Thanks for writing in!
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!
Please try to add this code to Appearance > Customize > Additional CSS:
.mobile-menu-class ul li {-webkit-transform: translateZ(0);
}
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Dont work for me.
attached screen
Thank you
David
Hello there,
Would you mind providing us with login credentials (in Private Reply), so we can take a closer look?
Thank you, Kind regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello David,
Thanks for writing in!
I have pasted this code at Appearance > Customize > Additional CSS and tested it on my iphone and it should work well:
.eltdf-mobile-nav ul li { -webkit-transform: translateZ(0); }Please let us know if there is something else we can do for you or if you face any further problems with this issue!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, I know, I said it happened on the iPad, not on the iPhone.
Hello there,
I am sorry , this issue is mostly connected with Safari on touch devices. I have tested it on Ipad as well but I I fail to reproduce this issue. Could you please clear you browser cache and try again?
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.