Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!
This is the common issue when installing a theme, this error message does not mean that the theme is broken.
I'm trying to install mrseo and I'm getting this error:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
HELP.
Mike
Hello Mike,
Thanks for writing in!
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!
This is the common issue when installing a theme, this error message does not mean that the theme is broken.
It means that the files are not uploaded correctly, and there is an easy fix for it described in this article:
https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.12521394.74287877.1471284950
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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