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I recently bought the theme because it look amazing and i ask a couple of questions before in the comment section of themeforest and you guys tell me it was posible, one of my main concerns was if i can put some videos as a ¨featured image¨ of a project, so when i see the page where all the projects will be you can also see some 5 seg loop videos with all the others ¨featured images¨ of the other projects, here you can see a couple of examples of what im talking about:
Welcome to your support management and thank you for choosing our theme!
I have tested in on my local installation and you can add a giff(it will repeat the loop) file as a portfolio featured image , and .mp4 file inside of a single portfolio.
Please note that in case you want to use some video inside portfolio single content you should use Portfolio Custom or Portfolio Custom Full Width portfolio type:
And use Video Player shortcode:
Regarding your header please copy code bellow to Appearance > Customize > Additional CSS:
I have follow your instructions, I was able to upload the GIF, but is not in a loop. when I visit the site, it plays only once. I am not able to find the option to keep it on a loop. I will really appreciate you guys can help me find a way to keep it on a loop. I really need to have this done soon.
Since this is working on our side, we can suggest you to try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please let us know and provide us admin credentials and URL so we can investigate this further more. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello guys,
I recently bought the theme because it look amazing and i ask a couple of questions before in the comment section of themeforest and you guys tell me it was posible, one of my main concerns was if i can put some videos as a ¨featured image¨ of a project, so when i see the page where all the projects will be you can also see some 5 seg loop videos with all the others ¨featured images¨ of the other projects, here you can see a couple of examples of what im talking about:
https://www.streeters.com/
https://www.artpartner.com/
So i cant find this option on the theme, if you guy are able to help me or guide me finding how to do this will be perfect.
I also have a little issue with the typography on the menu, i cant change it, even if i do it in
Elated options > Fonts
Thank you guys!
Hello there,
Welcome to your support management and thank you for choosing our theme!
I have tested in on my local installation and you can add a giff(it will repeat the loop) file as a portfolio featured image , and .mp4 file inside of a single portfolio.
Please note that in case you want to use some video inside portfolio single content you should use Portfolio Custom or Portfolio Custom Full Width portfolio type:
And use Video Player shortcode:
Regarding your header please copy code bellow to Appearance > Customize > Additional CSS:
.eltdf-main-menu>ul>li>a {font-family: roboto;
font-size: 15px;
font-weight: 400;
}
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey,
I have follow your instructions, I was able to upload the GIF, but is not in a loop. when I visit the site, it plays only once. I am not able to find the option to keep it on a loop. I will really appreciate you guys can help me find a way to keep it on a loop. I really need to have this done soon.
Best,
HN
Hi there,
Since this is working on our side, we can suggest you to try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please let us know and provide us admin credentials and URL so we can investigate this further more. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.