Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
When it comes to 3rd party plugins, you have to understand that we didn't and couldn't test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there's nothing we can do about that. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you're having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
Thank you for understanding.
Please let us know if there is something else we can do for you!
Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you. Fixed that issue. Another one is the problem when I click to connect with instagram but nothing happens. Before that I have deleted instagram rows from DB to change account.
Please note that Instagram changed something within their API, so some Instagram accounts cannot be connected with our Instagram Widget.
In the meantime, you can use this 3rd party plugin for Instagram >> https://wordpress.org/plugins/instagram-feed/ And you can then set up shortcode which you can find in Instagram feed plugin somewhere in the Footer in Appearance > Widgets. Just set it up in some text widget. Hope this can be helpful for you.
Please let us know if there is something else we can do for you! Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I have installed WOOF woocommerce product filtering plugin. But woo-range slider and filtering are not working.
Hello there,
Thanks for writing in!
When it comes to 3rd party plugins, you have to understand that we didn't and couldn't test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there's nothing we can do about that. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you're having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
Thank you for understanding.
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Elated!
Thank you. Fixed that issue. Another one is the problem when I click to connect with instagram but nothing happens. Before that I have deleted instagram rows from DB to change account.
Best Regards,
Thamooo
Hello there,
Thanks for writing in!
Please note that Instagram changed something within their API, so some Instagram accounts cannot be connected with our Instagram Widget.
In the meantime, you can use this 3rd party plugin for Instagram >> https://wordpress.org/plugins/instagram-feed/
And you can then set up shortcode which you can find in Instagram feed plugin somewhere in the Footer in Appearance > Widgets. Just set it up in some text widget.
Hope this can be helpful for you.
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.