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Hi there, I have tried all ways but I'm unable to minimize the space between these two elements. (Please refer to screen shot) Would you be able to assist me here? Kind Regards, Felicia
Welcome to your support management and thank you for choosing Vakker!
Can you provide us URL to your website so we can take a look? Also, tell us on which page is that. We accessed this website (https://www.bytesizeproductions.com/), but this not the website with our theme.
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Yes, I have unlinked the website so that I can continue building the website first before I link it back. The url you should follow is: http://www.stageseekr.com/bytesize/
I have a few issues that need your help 1) the blank space as mentioned below and how to get rid of it 2) Menu dropdown is missing (front page menu) 3) Can't get rid of code at the top of page which says "logoshowcase"
And also, the speed of my website is really slow when I checked it with google page speed. After deactivating all the plugins I found out that the major culprit is from the eltdcore plugin. Is there something I can do to optimize my website bettter?
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekend, thank you for your patience and your understanding!
Unfortunately I wasn't able to access your website, I am sorry:
Could you please white list my IP address 217.24.25.23 ?Thanks!
In a meanwhile I will try to help you with those issues the best I can at the moment:
1)Could you please try to copy this code to Appearance > Customize > Additional CSS:
Hi Norah, Thank you for your reply! :) I have just whitelisted your IP address. Hopefully you can access the website now.
1) I have tried to add the customized CSS code but the big space is still there:
2) Yes, the menu icon is there but when I click it nothing drops down. It used to be able to. I didn't make any changes to the menu option.
3) Yes, I tried adding a logo slider extension to my page. However, I forgot where I added the code to so I can't go back to the page to delete it. Now it's there for good haha is there anyway I can remove it?
*Please refer to the screenshots for each pointers! :)
1)Regarding this issue with blank space you should navigate to the backend of this Revolution slider and set height you want. It looks from your frontend that height for this slider was set to be fullscreen.
2)I can see that there is some kind of problem here with generating CSS for the visibility of the menu items.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look(while the plugins still being temporary disabled)
3)It looks like you may have put it in Elated Slider shortcode or field so you can try to delete that in the backend of the page:
Please let us know if there is something else we can do for you! Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi there,
I have tried all ways but I'm unable to minimize the space between these two elements. (Please refer to screen shot)
Would you be able to assist me here?
Kind Regards,
Felicia
Hi Felicia,
Welcome to your support management and thank you for choosing Vakker!
Can you provide us URL to your website so we can take a look? Also, tell us on which page is that. We accessed this website (https://www.bytesizeproductions.com/), but this not the website with our theme.
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, I have unlinked the website so that I can continue building the website first before I link it back.
The url you should follow is: http://www.stageseekr.com/bytesize/
I have a few issues that need your help
1) the blank space as mentioned below and how to get rid of it
2) Menu dropdown is missing (front page menu)
3) Can't get rid of code at the top of page which says "logoshowcase"
And also, the speed of my website is really slow when I checked it with google page speed. After deactivating all the plugins I found out that the major culprit is from the eltdcore plugin. Is there something I can do to optimize my website bettter?
Let me know if you're able to help
Hello Felicia,
Thanks for writing in!
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekend, thank you for your patience and your understanding!
Unfortunately I wasn't able to access your website, I am sorry:
Could you please white list my IP address 217.24.25.23 ?Thanks!
In a meanwhile I will try to help you with those issues the best I can at the moment:
1)Could you please try to copy this code to Appearance > Customize > Additional CSS:
.eltd-portfolio-list-holder.eltd-pl-masonry .eltd-pl-inner {opacity: 1;
}
2)You should be able to acess menu by clicking on this iscon:
Please let us know if that is not the case.
3)Are you sure that "logoshowcase" is part of our theme and WPBakery Page Builder since I could't find any class on our demo with this name?
http://vakker.elated-themes.com/
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Norah,
Thank you for your reply! :)
I have just whitelisted your IP address. Hopefully you can access the website now.
1) I have tried to add the customized CSS code but the big space is still there:
2) Yes, the menu icon is there but when I click it nothing drops down. It used to be able to. I didn't make any changes to the menu option.
3) Yes, I tried adding a logo slider extension to my page. However, I forgot where I added the code to so I can't go back to the page to delete it. Now it's there for good haha is there anyway I can remove it?
*Please refer to the screenshots for each pointers! :)
Thank you for your help in advance!
Kind Regards,
Felicia
Hello Felicia,
Thanks!
1)Regarding this issue with blank space you should navigate to the backend of this Revolution slider and set height you want. It looks from your frontend that height for this slider was set to be fullscreen.
http://www.stageseekr.com/bytesize/
2)I can see that there is some kind of problem here with generating CSS for the visibility of the menu items.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look(while the plugins still being temporary disabled)
3)It looks like you may have put it in Elated Slider shortcode or field so you can try to delete that in the backend of the page:
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.