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Hi, I've a problem with the stock galleries (not revolution slider!) for the image carousel.
Images doesn't adapt to the resolution, so the result is.. a lot of images of different sizes, cut in low resolution, with blank space in high resolutions.
I've find out other problems in responsive mode. Two of them when the mouse pointer hovers the area, the other when you click on a photo that opens in lightbox.
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekend, thank you for your patience and your understanding!
We are sorry to hear you are facing this inconveniences, please note that Envato approving process for the themes they sell is very strict, so we have tested all the pages multiply times.
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything in between 5.6 and 7.0). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');
Also, it is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and install it, if that does now work please let us know and provide us wuth your FTP credentials and we will install the theme and import the demo for you.
Please let us know if there is something else we can do for you! Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I'd imported your demo, but I'd to go to the theme settings and save (even without any change) to generate a correct css. There's something wrong with the theme importer.
Other things that doesn't work well:
1\ The Lightbox Gallery does not work all the time, from time to time when you click it opens the file url (https://demo.madeit.srl/bikini/). The problem is found event on a clean install.
2\ I'm desperate trying to activate the lightbox image description field that you choose to hide, but I'm struggling. There's a way to abilitate it? I'd like to add a caption to the image, the image description is fine for me.
3\ In the divided menu view the sticky logo does not work, it still shows the same one
Unfortunately, I wasn't able to reproduce the lightbox behavior from 1) could you please send us an url where I can find it?
3)Logo in the sticky divided header is designed to have the same image source as the logo in divided header so in case you want to change logo in the sticky header image for some page you would have to change logo in the header as well.
Please let us know if there is something else we can do for you!
Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi, I've a problem with the stock galleries (not revolution slider!) for the image carousel.
Images doesn't adapt to the resolution, so the result is.. a lot of images of different sizes, cut in low resolution, with blank space in high resolutions.
Can you fix that please?
Hello there,
Welcome to your support management and thank you for choosing our theme!
I guess that you are referring to this issue here:
Please try to copy code bellow to Appearance > Customize > Additional CSS:
.eltdf-image-gallery .owl-carousel .owl-item img {
-webkit-transform: translateZ(0);
max-width: unset;
}
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, thanks.
I've find out other problems in responsive mode. Two of them when the mouse pointer hovers the area, the other when you click on a photo that opens in lightbox.
Other problems with galleries, did u check them before selling the theme? :|
Can I've a copy of the theme that you're using in your demo?
Css are completely different..
http://vino.elated-themes.com/portfolio/gallery/three-columns/
https://demo.madeit.srl/bikini/portfolio/gallery/three-columns/
Same content, two completely different views.
Hello there,
Thanks for writing in!
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekend, thank you for your patience and your understanding!
We are sorry to hear you are facing this inconveniences, please note that Envato approving process for the themes they sell is very strict, so we have tested all the pages multiply times.
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything in between 5.6 and 7.0). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');Also, it is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and install it, if that does now work please let us know and provide us wuth your FTP credentials and we will install the theme and import the demo for you.
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I've found the problem.
I'd imported your demo, but I'd to go to the theme settings and save (even without any change) to generate a correct css.
There's something wrong with the theme importer.
Other things that doesn't work well:
1\ The Lightbox Gallery does not work all the time, from time to time when you click it opens the file url (https://demo.madeit.srl/bikini/). The problem is found event on a clean install.
2\ I'm desperate trying to activate the lightbox image description field that you choose to hide, but I'm struggling.
There's a way to abilitate it? I'd like to add a caption to the image, the image description is fine for me.
3\ In the divided menu view the sticky logo does not work, it still shows the same one
Thank you
Hello there,
Thanks for writing in!
1), 2) I have checked your portfolio single https://demo.madeit.srl/bikini/portfolio-item/white-wine-4-2/ and lightbox looks different comparing to our(title is omitted and it has some additional css script which is not present on our theme):
http://vino.elated-themes.com/portfolio-item/white-wine-4-2/
You should try to copy this code to Appearance > Customize > Additional CSS:
p.pp_description {line-height: 20px;
position: relative;
top: -40px;
left: 100px;
}
Unfortunately, I wasn't able to reproduce the lightbox behavior from 1) could you please send us an url where I can find it?
3)Logo in the sticky divided header is designed to have the same image source as the logo in divided header so in case you want to change logo in the sticky header image for some page you would have to change logo in the header as well.
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.