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  Public Ticket #1773375
Demo import
Closed

Comments

  • davidebernardo84 started the conversation

    I'm trying to import demo contents with attachments but unfortunately the progress bar remains on 10% or 20% (I tried many times).

    Is it possible download the images separately? Importing only the contents works..

  •  1,845
    Elated replied

    Hello there,

    Welcome to your support management and thank you for choosing our theme!

    You should try to import the demo following those instructions and please make sure that your php resources are set right:

    Complete Guide To Demo Import

    You can check both local and global php resources using this plugin:
    https://wordpress.org/plugins/wordpress-php-info/

    Step 1 - PHP resources

    Since WordPress themes get more robust and complex, it's necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you. 
    Make sure you meet these requrements and please don't skip this step, since it's probably the most important:

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;

    Step 2 - PHP version

    You should also make sure PHP version on your server is updated. 
    5.6 will do the job, but you may use 7 as well.

    Unfortunately, it is not possible to upload images separate than the content, but improving php resources should make possible foe images to upload with the demo as well.

    Please let us know if there is something else we can do for you!

    Thank You,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • davidebernardo84 replied

    I have switched to PHP 7.2 version and increased the resources but unfortunately many ajax requests went in error 500 during the import.

    we are using a shared hosting and we can set upload and post max size to maximum of 100M (other params are OK):

    max_execution_time = 300;
    memory_limit = 256M;
    upload_max_filesize = 100M;
    post_max_size = 100M;


  •  1,845
    Elated replied

    Hello there,
    Thanks for writing in!

    Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?

    Please let us know if there is something else we can do for you!

    Thank You,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   davidebernardo84 replied privately
  •  1,845
    Elated replied

    Hello there,
    Thanks for writing in!

    We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!
    You should try to temporary disactivate all of the 3rd Party polugins that didn' come bundled with the theme:

    http://www.foodforfit.net/wp-admin/plugins.php


    Also I have checked your php resources and some of them sgould be improved in order to be able import demo successfully(both local and server values):

    http://www.foodforfit.net/wp-admin/options-general.php?page=cfpi_phpinfo

    upload_max_filesize = 128M;
    post_max_size = 256M;
    max_unput_vars = 3000;

    In case you want to omit installing thoose plugins you should try to import demo content without attachments(images).

    Please let us know if there is something else we can do for you!

    Thank You,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • davidebernardo84 replied

    I have already said that is a sharing host and I can't increase the resources and I have already said that importing contents without attachment is working.


    Anyway I'll try import everything in local (where I can increase resources) and after upload images and database directly in the shared host, I should resolve in this way.


    Please keep in mind that demo import is the most important part because people purchase the theme for using the demo part and customize it. So you should put attention how to implement the import and considering also cases like this where the resources are limited, you can't pretend 256mb as post max size only for doing an import.

  •  1,845
    Elated replied

    Hello there,

    Thanks for writing in!

    We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!

    I am sorry that you are not able to increase php resources in order to import the demo with images, but please understand that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers, so issue is usually triggered by lower server resources.

    Also, please, note we bought most of images we are using on our demo sites on Shutterstock service. 

    Unfortunately, we do not own copyrights for these images and we cannot sell them. You'll of course should get all images after demo import process on your installation, but if you want to use them on your live website you'll have to purchase them from Shutterstock:
    http://www.shutterstock.com/


    Please let us know if there is something else we can do for you!
    Thank You,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.