Hello,

1. You can set Menu order within Portfolio List settings and then for each portfolio item separately you can set desired Order Number >>

* Please note that this will be applied only for portfolio items within Portfolio List.

For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

Thank you,
Jerry

Hi Diane,

Please, send us URL to your website so we can login with those credentials that you've provided. Thanks! 

Best regards,

Marie

Hello there,

Thanks!

I have checked this for you, you have choose Filter Order by Name so your categories are displayed in an alphabetic order:

Regarding Menu order you should make sure that none of your portfolio singles has same menu order in the backend:

Please let us know if there is something else we can do for you!
Thank You,
Norah

Hello there,

Thanks for writing in!

We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!

We apologize for the delay but we need some more time to investigate this isue, and we will let you know about the answer as soon as possible.

Thank you for your patience!

Please let us know if there is something else we can do for you! 

Norah

Hello there,

We have done some further testing with this issue. Again, thank you for bringing this to our attention!

This issue is forwarded to our developers, but since its is pretty complex, we would need some time fixing this. Thank you for your understanding!

In a meanwhile you can filter portfolio by date(ASC or DESC) in order to achieve desired order.

You can quickly edit date of publishing by using quick edit functionality.

Putting different times in the same day is valid, but I would recommend you try to put different days in the month in order to be able to sort those more quickly. Again we apologize for this inconvenience and we are very grateful for your understanding.

Please let us know if there is something else we can do for you! 

Norah

Hello Diane,
Thanks for writing in!

This issue is already forwarded to our developers, and I will let you know as soon as it get fixed.  Perhaps, since we all do have tight schedule because of the theme updates and holiday season it would be best if you could use order by date in a meanwhile? Thank you for your patience and your understanding!

Please let us know if there is something else we can do for you!
Thank You,
Norah

Hello,

Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. At the moment, our developers are focused on new version of WP in order to cover that compatibility. Sorry for any inconvenience once again. 

 As we mentioned in previous reply, you can try to use some other Order by option  in the meantime (order by date) until we find some solution for that and implement it in some of our future updates.

Please note that filter feature is filtering only visible portfolio/blog items and in conjunction with load more feature which loads next batch of items ordered by Date or Title, and this new batch is unfiltered.

Unfortunately there is no fix for this, as it actually works properly. There is no way for load more to only add items from that filtered category, because script which we are using for the filter is working in that way.

So, only solutions are:
a) to set all items to be visible without Load More functionality
b) to disable filter option
c) to increase number of portfolio items on your page so you can have more items for each category

For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

Thanks & Regards,
Jerry