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I just wanna know, the home page of my website is only a video banner showing some of my work. But now, is showing a white space below which I don't want to show. I just want to show my video and not the white space. I don't want the scroll down option.
How could I change it?
Also, on the first frame of the video there is an image that I set as an option that when the website is open in a mobile device, it only shows the image and not the video.But I don't like that it is shown as a desktop option. I want to delete the desktop option and only show the video without the image at the beginning.
Furthermore, is it possible that we can delete that option and show the video on the desktop and mobile version the same way?
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!
Unfortunately I wasn't able to access your website, I am sorry.Could you please white list my IP address 217.24.25.23 ?Thanks!
Best Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Can you provide us admin credentials so we can take a look at this issue with the fullscreen? Thanks!
Unfortunately, video can only be shown on screens that are larger than 786px, for screens that are smaller you can use image. We couldn't replicate this on our side. Image is only appearing on the mobile version. Can you tell us which device do you use?
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hey guys,
I just wanna know, the home page of my website is only a video banner showing some of my work. But now, is showing a white space below which I don't want to show. I just want to show my video and not the white space. I don't want the scroll down option.
How could I change it?
Also, on the first frame of the video there is an image that I set as an option that when the website is open in a mobile device, it only shows the image and not the video.But I don't like that it is shown as a desktop option. I want to delete the desktop option and only show the video without the image at the beginning.
Furthermore, is it possible that we can delete that option and show the video on the desktop and mobile version the same way?
thank you guys!
Hello there,
Thanks for writing in!
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!
Unfortunately I wasn't able to access your website, I am sorry.Could you please white list my IP address 217.24.25.23 ?Thanks!
Best Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I don't see an error on my side. Please follow this link and let me know:
http://www.hansneumannphotography.com
Best,
H.
Hi there,
Can you provide us admin credentials so we can take a look at this issue with the fullscreen? Thanks!
Unfortunately, video can only be shown on screens that are larger than 786px, for screens that are smaller you can use image. We couldn't replicate this on our side. Image is only appearing on the mobile version. Can you tell us which device do you use?
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.