Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.
This is strange, we can not click on portfolio item. This feature is working on our demo site. I can suggest you first to try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and I’ll take a look.
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello, i have a problem with the Portfolio carousel,
i'm using Google Chrome
Some photo of the carousel seems to sometime not clickable and the carousel need to be scrolled so we can clic them.
Any idea?
I'm using the page as homepage.
Hey,
Just added your IP, let me know if its okay!
Thank you! :-)
Hi there,
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.
This is strange, we can not click on portfolio item. This feature is working on our demo site. I can suggest you first to try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and I’ll take a look.
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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