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I'm working on the Satine theme and found out that the shop sidebar (with categories etc.) is completely missing. I'm using theme version 1.2 of Satine, with the demo content. The page there is an issue with is "/shop". There should be 4 grid columns but only 3 is showing - and the sidebar is missing.
I have checked through the other pages and can't find the sidebar anywhere. And the "elated sidebar section" on the page "Shop" in the CMS does not affect anything. I have tried all the selections but nothing happens.
Welcome to your support management and thank you for choosing our theme!
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!
Since this page is set for default shop page you should set number of columns in Elated Options>Woo-commerce>Product List Columns:
Regarding sidebar, I have checked it on my local installation and this should work well,
would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
Please let us know if there is something else we can do for you! Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
A small update from my side. I still have problems with the theme and there is a lot of weird stuff going on here.
To make sure it's just not my installation that is wrong I tried to do a clean install of Wordpress, latest version. Then I added the Satine (v.1.2) theme to the themes folder. Activated it. Installed all required plugins. Activated the 3 required plugins and disabled the others. I modified the php.ini with the updated rules. (max_post_size etc) Then I imported all the demo content from my 100 Mbit connection, and the import went successful. (I was following your guide: https://elated.ticksy.com/article/12621/) The result was exactly the same as I have in my first installation. The only thing i could notice about the import was an XHR request that went red in the network list. But there was no error logs in the console, as you can see, so I think the import went good anyways?
However, there are some issues with the theme as far as I know:
- When you hover the cart att the right top and press the "View cart" button you just being redirected to /, and not the cart page. - It's the same thing when you press the checkout button on the cart page and the cart module in the right top. The link just redirects to /. - The sidebar is missing in the product view. (/shop) - The /orders url don't function when you are signed in. (And so are a lot of links under /my-account. But maybe the user has to place an order before it's possible to view that page?) - It also seems that no sliders at all is functioning.
There are a lot of questions - but we plan to go live next week with the web shop. So I'm very grateful for any help.
We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!
1), 2), 3) Please make sure your Shop page is set in Dashboard > WooCommerce > Settings > Products Tab:
Also please make sure to set Cart, Checkout and My Account page as well in Dashboard > WooCommerce > Settings > Advanced:
In case you are meeting any further issue with this, would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
4)Please make sure you have set layout with a sidebar in the backend if the page which you have previously set as a default shop page:
5)Please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
Please let us know if there is something else we can do for you! Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I'm working on the Satine theme and found out that the shop sidebar (with categories etc.) is completely missing. I'm using theme version 1.2 of Satine, with the demo content. The page there is an issue with is "/shop". There should be 4 grid columns but only 3 is showing - and the sidebar is missing.
I have checked through the other pages and can't find the sidebar anywhere. And the "elated sidebar section" on the page "Shop" in the CMS does not affect anything. I have tried all the selections but nothing happens.
Can you take a look at that please?
Best regards
Benjamin
Hello Benjamin,
Welcome to your support management and thank you for choosing our theme!
We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!
Since this page is set for default shop page you should set number of columns in Elated Options>Woo-commerce>Product List Columns:
Regarding sidebar, I have checked it on my local installation and this should work well,
would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again,
A small update from my side. I still have problems with the theme and there is a lot of weird stuff going on here.
To make sure it's just not my installation that is wrong I tried to do a clean install of Wordpress, latest version. Then I added the Satine (v.1.2) theme to the themes folder. Activated it. Installed all required plugins. Activated the 3 required plugins and disabled the others. I modified the php.ini with the updated rules. (max_post_size etc) Then I imported all the demo content from my 100 Mbit connection, and the import went successful. (I was following your guide: https://elated.ticksy.com/article/12621/) The result was exactly the same as I have in my first installation. The only thing i could notice about the import was an XHR request that went red in the network list. But there was no error logs in the console, as you can see, so I think the import went good anyways?
However, there are some issues with the theme as far as I know:
- When you hover the cart att the right top and press the "View cart" button you just being redirected to /, and not the cart page.
- It's the same thing when you press the checkout button on the cart page and the cart module in the right top. The link just redirects to /.
- The sidebar is missing in the product view. (/shop)
- The /orders url don't function when you are signed in. (And so are a lot of links under /my-account. But maybe the user has to place an order before it's possible to view that page?)
- It also seems that no sliders at all is functioning.
There are a lot of questions - but we plan to go live next week with the web shop. So I'm very grateful for any help.
Regards
Benjamin
Hello Benjamin,
Thanks for writing in!
We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!
1), 2), 3) Please make sure your Shop page is set in Dashboard > WooCommerce > Settings > Products Tab:
Also please make sure to set Cart, Checkout and My Account page as well in Dashboard > WooCommerce > Settings > Advanced:
In case you are meeting any further issue with this, would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
4)Please make sure you have set layout with a sidebar in the backend if the page which you have previously set as a default shop page:
5)Please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.