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  Public Ticket #1779643
problems plugin + error website
Closed

Comments

  • grafish_ started the conversation

    Hi

    I just bought your template Bolge to change my website. I needed to install some plugins and 3 of them said 'already been installed' but I can't find them in my plugins. Is there a manual how to install the theme? Did use other themes before so i do know how to use it.

    update: error website solved

    Please help me.

  • grafish_ replied

    So i managed to fix it myself but i have another question; 

    how do i hide the info 'category' & 'date' on my portfolio pages? 

    I don't like it. I can do this with css myself but don't know where to put the css...

  •  1,845
    Elated replied

    Hello there,

    Thanks for writing in!

    We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your patience and your understanding!

    You can place all CSS inside Appearance > Customize > Additional CSS field.

    Please let us know if there is something else we can do for you!
    Thank You,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • grafish_ replied

    Hi Norah

    Thank you for the information.

    I'm just having a problem with my header.
    How do i get the icon on the right in the middle of the header area (now it's on the bottom and my menu also... )



    Thank you

  • grafish_ replied

    And another problem:

    - I can't change the font of the menu? Where do i have to do this?

    - My pictures aren't perfect showing, why is this?

  •  1,845
    Elated replied

    Hello there,
    Thanks for writing in!

    Unfortunately, I wasn't able to access fronted of your  website because of Coming Soon Page. 

    Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?


    I have checked this on my local and everything seems to be alligned:

    Could you also explain us in a greater details what do you mean by ''My pictures aren't perfect showing'', have you trued uploading images of the same proportions here?

    You should try to change your menu font in Bolge Options>Header>1st level Menu:

    Please let us know if there is something else we can do for you!
    Thank You,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   grafish_ replied privately
  • grafish_ replied

    Hi, 

    When i scroll my header is good, the font is the one i want (my header is fixed when scrolling). But on the 'normal' header (when I don't scroll) it's still the font of the template. I already changed all the fonts of all the headers to mine (Lato). I can't find the problem.

    I also tried to change my mobile header, that works perfectly..


    I will try to admit the pictures.

  •  1,845
    Elated replied

    Hello there,

    Thanks!

    I have checked page from your screenshot:

    http://www.grafish.be/wp-admin/post.php?post=2951&action=edit

    I have changed tour Header skin to default and added colors to 1st Level menu and it appears like this is working fine:

    Regarding Images you should try to upload images off the same proportion in this field or set Image size:small for Portfolio Masonry Single for the each of them as I have done for you:




    Please let us know if you need anything else!

    Kind Regards,

    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • grafish_ replied

    Hi

    Thank you for the info.

    I still have some issues with the header of the grafish.be/work.

    - the font and colour of the category menu isn't changing?


    and now the hamburger menu on the right isn't in the middle (my logo is), can i adjust it that it's also in the middle?

  • grafish_ replied

    Where can i adjust the font of buttons? The button of the contact form is correct and i want the same button on my about page, but it's not the right font?

  •  1,845
    Elated replied

    Hello there,

    Thanks for writing in!

    We are very sorry for the late answer, we were working with a limited resources for a past few, thank you for your patience and your understanding!

    1)Please copy code bellow to Appearance > Customize > Additional CSS:

    .eltdf-pl-filter-holder ul li span {
        color: #000000;
        font-weight: 400;
        font-size: 17px;
    }

    2)Unfortunately, I can not see hamburger menu on this page:

    http://www.grafish.be/work

    Perhaps you were refering to this one:

    http://www.grafish.be/about/

    In that case please copy code bellow to Appearance > Customize > Additional CSS:

    .eltdf-header-expanding .eltdf-expanding-menu-opener-holder {
        height: 70px;
    }

    3) Please copy code bellow to Appearance > Customize > Additional CSS:

    .eltdf-btn, .eltdf-counter-holder .eltdf-counter, .eltdf-pie-chart-holder .eltdf-pc-percentage .eltdf-pc-percent {
        font-family: Lora;
    }

    Please let us know if there is something else we can do for you!

    Thank You,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • grafish_ replied

    I managed to fix all the problems with your help.

    Thank you. You can close this ticket.

  •  1,845
    Elated replied

    Hello there,

    You are welcome!

    Please let us know if you need anything else!

    Kind Regards,

    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.