Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
All of the icons used throughout my site are appearing as blank boxed, this includes social media logos and arrows! This only seems to be an issue on google chrome, however it was working for me when started working on the template. All of a sudden, google chrome is not displaying these icons.
I believe I am using ionicons throughout my site. Image attached, please assist.
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.
Please try to follow the instructions from this link in order to solve these Cross-Origin errors:
https://davidwalsh.name/cdn-fonts These instructions work for all browsers and icon packs. Basically you need to add few lines of code inside of a .htaccess file and it is better to ask you host to do that for you in case that you are not feeling comfortable doing that:
<IfModule mod_headers.c> <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch> </IfModule>
Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your hosting provide support and ask them to fix the Cross-Origin issue, as it is server oriented.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi there,
All of the icons used throughout my site are appearing as blank boxed, this includes social media logos and arrows! This only seems to be an issue on google chrome, however it was working for me when started working on the template. All of a sudden, google chrome is not displaying these icons.
I believe I am using ionicons throughout my site. Image attached, please assist.
Hi there,
Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.
Please try to follow the instructions from this link in order to solve these Cross-Origin errors:
https://davidwalsh.name/cdn-fonts
These instructions work for all browsers and icon packs.
Basically you need to add few lines of code inside of a .htaccess file and it is better to ask you host to do that for you in case that you are not feeling comfortable doing that:
Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your hosting provide support and ask them to fix the Cross-Origin issue, as it is server oriented.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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