Hello Giulia, 

Thanks for writing in!

Welcome to your support management and thank you for choosing our theme!

Could you please import the demo following those instructions, and please pay special attention to PHP resources.

Step 1 - PHP resources

Since WordPress themes get more robust and complex, it is necessary that you release some more power from server. You can do that by editing php.ini files that you can find on your server, or contact your hosting service to do this for you. Make sure you meet these requrements and please do not skip this step, since it's probably the most important:

max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;
max_input_vars = 3000;

Step 2 - PHP version

You should also make sure PHP version on your server is updated. 5.6 will do the job, but you may use 7 as well.

Step 3 - Disable Plugins

You should disable ALL plugins except:

-Contact Form 7 -Elated Core (CPT) -WooCommerce (if you plan to use shop) 

Step 4 - Import

We advise you from Google Chrome, no matter the Operating System. Go to Elated Options> Import. On your F12 press keyboard and select "Console" view.

If you wish to import all content (pages, posts, widgets, options) you should choose "All" for "Import type" field. 

And if you wish to import media library for our theme, check "Yes" for "Import Attachments" Then hit "Import" and follow console view.

If you see any red error showing up, you should refresh the page and try again.

Message, without errors in the console.

Step 5 - Enable Plugins

You should go to Dashboard> Plugins and enable all plugins.

Step 6 (optional) - Remove extra menu items

If you imported demo multiple times, it's possible that you duplicated menu items several times. Https://wordpress.org/plugins/quick-remove-menu-item/   Then you should install this plugin.  Then go to Appearance> Menus and remove duplicated menu items.

After you finished you can import your homepage in Settings> Reading> Homepage Dropdown

Please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.

First thing you need to make sure you have downloaded file from ThemeForest , from  themeforest.net to  find the theme and to download button dropdown, select "All files & documentation".

Then you will need to navigate to Dashboard> Revolution Slider> Import and then browse the folder you have downloaded from ThemeForest and find the theme Main Files> xml_export> revslider

Also, make sure to navigate to Dashboard> Revolution Slider> Global Settings and September These Grid Sizes That We use in our demos:

In case you meet any further problems with this, could you provide us with login credentials and site url, so we can take a closer look?

Thank you,

Norah