Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything in between 5.6 and 7.0). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');
Let us know if the issue is still present after you try these!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
Some options related to the typography are not applied (like color, font). I finally had to write down the css code to have the proper ones.
The icons are not loaded either if I use icon elated. The icon is only visible in the case of using my own custom icons.
Could you help me to fix these issues, please?
Thank you!
Hello again,
Please, could you help me with this issues? It is a very basic aspect of the theme...
Hi there,
We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us.
1. Can you tell me which colors and font? Send me some screenshot so we can take a look.
2. I just tested this on our side:
And the icon is appearing properly. Can you send me some screenshot so I can take a look? Does your icons appear like some squares?
Let me know so I can investigate this further more! Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything in between 5.6 and 7.0). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');Let us know if the issue is still present after you try these!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.