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  Public Ticket #1800298
Install Demo
Closed

Comments

  • Ophélie started the conversation
    November 28, 2018 at 10:56am

    Hi, I try to import the demo but every time it stop at 80% or 90%, I try every solutions that i found in internet and documentation..Can you Help me to install them ? I want the demo Jacob from the theme Roslyn.
    (Sorry for my bad english i'm French)
    Thank you, Ophélie Beausse

  •  1,845
    Elated replied
    November 29, 2018 at 4:19pm

    Hello,

    Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery PB and Revolution Slider (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards,
    Jerry Legend
    Elated  Support

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • Ophélie replied
    December 3, 2018 at 6:52pm

    Hello, thank you for your answer.
    I did everything you told me but I still have the same problem. Can you import the demos for me? what do you need, maybe passwords?
    Thank you very much, it's a pretty urgent project, so if you could help me it would be great ...

  •   Elated replied privately
  •  1,845
    Elated replied
    December 6, 2018 at 3:20pm

    Hi Ophélie,

    I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.

    Can you provide us admin credentials so I can take a look and try to do this for you? Thanks! 

    Just username and password for the wp-admin. 

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Ophélie replied privately
  •   Elated replied privately
  •   Ophélie replied privately
  •   Elated replied privately
  • Ophélie replied
    January 8, 2019 at 4:43pm

    Dear Sir,
    I would like to contact you for an URGENT problem. We bought your theme more than a month ago now, but we already had to wait almost a month before we could install it, following a bawl. Since then, we have only encountered problems. I need my site to be up and running next week and I can no longer afford to wait because of technical problems and difficulties in using the theme.
    Is it possible to refund the Roslynn theme?
    Tell me what steps to take.
    Thank you in advance,
    Sincerely,

  •  1,845
    Elated replied
    January 11, 2019 at 1:36pm

    Hello,

    Most likely you are having this issue/s with importing because of low server resource setting or something within your server settings.

    I suggest trying to upgrade hosting server or switching to a different provider.

    When it comes to refund request, you will need to submit one to Envato Market directly. We do not make refund decisions, we only provide support for our users. Thank you for understanding.

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, 
    Vlada

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.