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  Public Ticket #1800673
Demo files not there
Closed

Comments

  •  1
    sodapoplove started the conversation
    November 28, 2018 at 3:15pm

    Hi,

    The instructions you have sent are for activating the Demo. My problem is that the download doesn't have the Demo files in them.

    I have followed instructions of your other themes and looked in the export file and it doesn't contain them.
    Request you to please send them so I can download and get on with construction of my website, or else I would like to request for a refund.

  •  1,845
    Elated replied
    December 3, 2018 at 2:35pm

    Hello,

    Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder and RevSlider (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    Also you can take a look at this article about it here >>

    Complete Guide To Demo Import

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards,
    Jerry Legend
    Elated  Support


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • ellemaryjane replied
    January 5, 2019 at 1:47pm

    I am having the same issue. I am following the instructions correctly but the drop down menu when selecting to import a demo site doesn't actually have any demo options other than 'Roslyn'.



  •  1,845
    Elated replied
    January 8, 2019 at 11:52am

    Hi there,

    You can choose which demo you want after you import your content in Settings > Reading. 

    Please, submit the ticket so we can proceed with helping you! Thanks! 

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.