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  Public Ticket #1802568
The link you followed has expired.
Closed

Comments

  •  2
    Brandi started the conversation
    November 29, 2018 at 7:44pm


    I purchased a new theme, and everytime i try to upload and install it i get a error message that says The link you followed has expired. Help? thank you.

  •  1,845
    Elated replied
    November 30, 2018 at 11:03am

    Hello,

    Seems like the reason why you're having this issue are low server resource settings as you can see in the following screenshot >> 

    Could you please try to increase these MASTER values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Then try to upload this theme via some FTP client, like this one >> https://filezilla-project.org/

    After that you can can go to Appearance >> Themes >> activate this theme. Then go to Theme Options >> Import >> and run import the demo.

    But I've noticed that you already managed to install this theme and import the demo >>

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards,
    Jerry Legend
    Elated  Support

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