Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
In the configuration of my page the defined and installation site is https://www.dekoraniaevents.com/. When I access without www, it does not redirect. The same happens when I access with https, it does not redirect to htpps: /// wwww .... Wordpress does it automatically and I have oberved that if I deactivate the template and activate another one already if it works. The template omits the redirection and I would like to know how to omit it. I hope your help
Hola, estoy esperando ayuda ... Me gustaría saber cómo corregir el problema. No puedo usar htaccess o plugin. Dije que el problema esta en el tema, con el otro tema no pasa.
Hi, Im waiting help.. I would like to know how to correct the problem. I can't to use htaccess or plugin. I said that the problem this in the theme, with the other theme not happen it
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
What we would like to know is if it is the fault of the template, so it does not.
As I told you, if we activate the default template that comes "twenty." wordpress IF automatically redirects from http to https and from www to www, because we have it defined in >> general settings >> WordPress address (URL) = https://www.dekoraniaevents.com
but when we activate the template it does not do anything.
Hello, the theme does not redirect automatically as it should. In general settings we have https.www and it does not redirect. Does nothing. When we deactivate the theme and activate another one, it works perfectly. It is the template that is not managing the addresses well.
Good morning,
In the configuration of my page the defined and installation site is https://www.dekoraniaevents.com/.
When I access without www, it does not redirect. The same happens when I access with https, it does not redirect to htpps: /// wwww ....
Wordpress does it automatically and I have oberved that if I deactivate the template and activate another one already if it works.
The template omits the redirection and I would like to know how to omit it.
I hope your help
Hola, estoy esperando ayuda ...
Me gustaría saber cómo corregir el problema. No puedo usar htaccess o plugin. Dije que el problema esta en el tema, con el otro tema no pasa.
Hi, Im waiting help..
I would like to know how to correct the problem. I can't to use htaccess or plugin. I said that the problem this in the theme, with the other theme not happen it
Hello,
Thanks for writing in.
Please note that this is not theme related issue, but anyhow you can try to achieve it by following some instructions from this article here >> https://www.ostraining.com/blog/wordpress/non-www/
Also, maybe this article can be helpful for you as well >> https://www.siteground.com/kb/how_to_redirect_www_urls_to_nonwww/
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
the theme does not redirect automatically as it should. In general settings we have https.www and it does not redirect. Does nothing. When we deactivate the theme and activate another one, it works perfectly. It is the template that is not managing the addresses well.
Hi there,
We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us.
I tried both with or without www:
I can see that this is redirecting to the website properly.
Did you manage this?
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
For a htaccess settings please contact your hosting provider. Thanks for understanding. You can read more about it items not included in support here: http://themeforest.net/page/item_support_policy#whats-not-included-item-support.
We are here if you have any additional questions. Have a nice weekend!
Best Regards,Mike
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.