Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I apologize about the belated reply - we have been getting a lot of tickets lately and the weekend days are behind us, and our reply times have not been as fast as we would have liked.
1. Can you tell me what issue do you have creating this? This is Fullscreen portfolio grid:
Set numbers of columns and number of items and items that you want to show there.
2. Please, try to set that element without footer. This element is meant to be set on page without footer and fullscreen because it has scroll function included in the script.
3. Can you tell me which social media? On which page is that?
4. How did you add this number? With some custom html widget? You can try to set that as text widget, for example.
5. Maybe the color is set in the page backend here:
Again we are so sorry for late response and thanks for understanding!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Changing that would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately it's not possible to remove function only or to disable it, this customization requires some custom coding that we are not in a position to do. If you have some familiarities with coding and wordpress development, you can try to alter this shortcode script:
I dont know why but when we choose in Portfolio Settings -> Portfolio Fullscreen it show img in side bar! Why is that ??? They should be down ! It dosent separate !
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, it is possible that something was uploaded wrong or something is corrupt with your WP install. Download a fresh copy of the theme and install it. Then re-install all required plugins.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vlada
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
1.Can you show me please how can i make page like here > http://allston.elated-themes.com/interactive-showcase/
2.Guys how can i fix this Navigation so it dosent scroll up and down ? - http://site5.it360.lv/produkcija/
3.How can i change the Social media color form orange to blue ?
4.And in Mobile footer it dosent show the phone numbers in White color, why is that ! ?
5.And how can i change Loading title from black to blue ? I did it in Landing page section but still it shows me black...
GUYS WTF WHY YOU DONT ANSWER ? WEEK ALL READY WAITING FOR RESPONSE !
Hi there,
I apologize about the belated reply - we have been getting a lot of tickets lately and the weekend days are behind us, and our reply times have not been as fast as we would have liked.
1. Can you tell me what issue do you have creating this? This is Fullscreen portfolio grid:
Set numbers of columns and number of items and items that you want to show there.
2. Please, try to set that element without footer. This element is meant to be set on page without footer and fullscreen because it has scroll function included in the script.
3. Can you tell me which social media? On which page is that?
4. How did you add this number? With some custom html widget? You can try to set that as text widget, for example.
5. Maybe the color is set in the page backend here:
Again we are so sorry for late response and thanks for understanding!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
2. Question
Can you please show me in script how can i deactivate this function ?
Thank you
Hi there,
We are so sorry for the late response, we are handling a lot of tickets these days.
You can find in this ticket which script is for that element: https://elated.ticksy.com/ticket/1677251/
Changing that would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
You can read more about it items not included in support here:
http://themeforest.net/page/item_support_policy#whats-not-included-item-support.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Maybe you can tell me what i need to change from this code ? Take out or just replace numbers and function ?
Hi there,
Unfortunately it's not possible to remove function only or to disable it, this customization requires some custom coding that we are not in a position to do. If you have some familiarities with coding and wordpress development, you can try to alter this shortcode script:
I hope this helps!
Best,
George
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
GUYS BIG PROBLEM !! PLEASE HELP !!!
I dont know why but when we choose in Portfolio Settings -> Portfolio Fullscreen it show img in side bar! Why is that ??? They should be down ! It dosent separate !
Please check - > 2. http://site5.it360.lv/portfolio-item/keops/ Text is in the sidebar ,but it should be down under the Portfolio image. 2. http://site5.it360.lv/portfolio-item/caprichosa
Hello,
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, it is possible that something was uploaded wrong or something is corrupt with your WP install. Download a fresh copy of the theme and install it. Then re-install all required plugins.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vlada
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.