Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have tried sending a private ticket but I have received a reply and its been over 24hours. I'm not sure if you got my message.
I have been struggling to important the demo content since i have purchased this theme. I have called my hosting service and had them change the values to the following:
I apologize about the belated reply - we have been getting a lot of tickets lately and the weekend days are behind us, and our reply times have not been as fast as we would have liked.
I tried to access your website (the link you provided in other ticket), but I couldn't:
Please check with your hosting provider about this and let us know when you site is live so we can help you with demo import. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We are so sorry for the late response, we are handling a lot of tickets these days.
I just checked your PHP resources and it seems like the local ones are only increased. Please, ask your hosting provider to increase those master values also:
After you do that, please try again to import demo and if you still have issues, let us know and we will try to do that for you.
I tried to import demo, but it comes to 90% and when it comes to 90% it does not import menus properly. So to import demo completely, you will have to increase those.
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I spoke to my hosting provider (Godaddy) and they said that they can't change the master values. So at this point i have no idea on what to do. Cause I can't even use the theme I purchased.
Please understand that this is common issue with all theme authors since demos become more robust so they can satisfy needs of all customers, so issue is usually triggered by lower server resources. Usually it is due to low WordPress memory limit https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP and also due to low PHP directives.
Maybe you can ask your hosting provider to switch your hosting packet so you can change the master php values also?
Best,
George
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I'm sorry to hear this. logged in to take a closer look and noticed that there are many 3rd party plugins installed, which are likely clogging up your server sources and making the demo import more difficult. I'll be happy to try to import the demo again for you, but before I do so, I would like to clear your database and start with a fresh new installation. I also highly recommend deleting all plugins you currently have.
If you would like me to import the demo, please confirm if it would be alright for me to clear your database (not that this will wipe out ALL content on your site), and please delete all the installed plugins.
As for refunds, please note that our support system doesn't handle them. For this, you can contact Envato directly.
Best regards,
Wolfe
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I have tried sending a private ticket but I have received a reply and its been over 24hours. I'm not sure if you got my message.
I have been struggling to important the demo content since i have purchased this theme. I have called my hosting service and had them change the values to the following:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
I got the information above from your website https://elated.ticksy.com/article/10845/
However its still not working. It only imports to 90% and i have tried waiting up to 3hours but it still doesn't work.
Can you please help me as I want to start using the theme for my website ASAP
Hi there,
I apologize about the belated reply - we have been getting a lot of tickets lately and the weekend days are behind us, and our reply times have not been as fast as we would have liked.
I tried to access your website (the link you provided in other ticket), but I couldn't:
Please check with your hosting provider about this and let us know when you site is live so we can help you with demo import. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
https://smartandcolondon.com/wp-admin
Please try this, Thank you
Hi there,
We are so sorry for the late response, we are handling a lot of tickets these days.
I just checked your PHP resources and it seems like the local ones are only increased. Please, ask your hosting provider to increase those master values also:
After you do that, please try again to import demo and if you still have issues, let us know and we will try to do that for you.
I tried to import demo, but it comes to 90% and when it comes to 90% it does not import menus properly. So to import demo completely, you will have to increase those.
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I spoke to my hosting provider (Godaddy) and they said that they can't change the master values. So at this point i have no idea on what to do. Cause I can't even use the theme I purchased.
Hi there,
Please understand that this is common issue with all theme authors since demos become more robust so they can satisfy needs of all customers, so issue is usually triggered by lower server resources. Usually it is due to low WordPress memory limit https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP and also due to low PHP directives.
Maybe you can ask your hosting provider to switch your hosting packet so you can change the master php values also?
Best,
George
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I'm sorry to hear this. logged in to take a closer look and noticed that there are many 3rd party plugins installed, which are likely clogging up your server sources and making the demo import more difficult. I'll be happy to try to import the demo again for you, but before I do so, I would like to clear your database and start with a fresh new installation. I also highly recommend deleting all plugins you currently have.
If you would like me to import the demo, please confirm if it would be alright for me to clear your database (not that this will wipe out ALL content on your site), and please delete all the installed plugins.
As for refunds, please note that our support system doesn't handle them. For this, you can contact Envato directly.
Best regards,
Wolfe
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
those plugins were activated after the developer told me he can’t do it. But you can give it ago.
You can clear the database
Hello,
Since demo content is imported, we would really appreciate it if you would kindly reconsider our theme's rating on ThemeForest.
Thank you in advance
Best regards,
Wolfe
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.