Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Not sure if you guys got it or it is in such a long queue or you ignoring it or no solution for it? at least let us know something, the timeline to get replies, 24 hours response time is not working...
Sorry for the late response, there's been a lot of activities on Theme Forest lately.
Forum threads are answered from oldest to newest and we're trying to answer as fast as possible (Mon-Fri).
I've just checked this out and as you can see in the following screenshot, it seems like there is no any other unanswered ticket/s here >>
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi I raised a private ticket more than a week ago
TICKET #1800648
Not sure if you guys got it or it is in such a long queue or you ignoring it or no solution for it? at least let us know something, the timeline to get replies, 24 hours response time is not working...
Thanks
Hello,
Sorry for the late response, there's been a lot of activities on Theme Forest lately.
Forum threads are answered from oldest to newest and we're trying to answer as fast as possible (Mon-Fri).
I've just checked this out and as you can see in the following screenshot, it seems like there is no any other unanswered ticket/s here >>
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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