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Okay
  Public Ticket #1809215
Visual Composer Issue
Closed

Comments

  •   Saúl started the conversation
  •  1,845
    Elated replied

    Hi Saul, 

    Welcome to your support management and thank you for choosing our theme!

    I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.

    We can suggest you to try to download newer version of the WPBakery from this link and try to install that version: https://www.dropbox.com/sh/caqo4tn156tz05d/AAD4GIztx8by0h2N-QWUtfjma?dl=0

    Let us know if the issue is still present after you do this! 

    Best regards,

    Marie


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