Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have a big problem with the portfolio. I have 3 categories but cannot choose a category to show, only single projects and one-tag projects. Anyway, also the choosen single projects don't show up at the fronend, it just says:
"Sorry, no posts matched your criteria."
The posts are the demo content post of your theme.
Usually issue with "Sorry, no posts matched your criteria." is caused by deleting a Category that was used in the List element. Now, even if you try to edit the element, you won't be able select any Category.
Resolution of this issue is just removing the complete List element and replacing it with a new one.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi!
I have a big problem with the portfolio. I have 3 categories but cannot choose a category to show, only single projects and one-tag projects. Anyway, also the choosen single projects don't show up at the fronend, it just says:
"Sorry, no posts matched your criteria."
The posts are the demo content post of your theme.
I really need your help, waiting for your reply.
Carmen
Hello,
Usually issue with "Sorry, no posts matched your criteria." is caused by deleting a Category that was used in the List element. Now, even if you try to edit the element, you won't be able select any Category.
Resolution of this issue is just removing the complete List element and replacing it with a new one.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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