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  Public Ticket #1816746
WordPress 5.0 Update
Closed

Comments

  • loofacop started the conversation

    Update to WP 5.0 has killed my website's back end. I cannot navigate anything or update anything. Do you have any fixes for this? Or are you planning an update for 5.0?

    See attached screenshot for reference. 

  • kubusdesign1 replied

    just install the Classic Editor Plugin. it works on my website
    https://wordpress.org/plugins/classic-editor/

  • loofacop replied

    Installing and activating classic editor did not resolve the issue. 


    I also haven’t updated my theme in over a year, so I don’t even have WPbakery...

  •  1,845
    Elated replied

    Hi there,

    Welcome to your support management and thank you for choosing our theme!

    Please , provide us admin credentials so we can take a look at this? Thanks!

    Also, FTP access, because we can see that the fatal error is appearing on your website.

    Note that, we are recommending always to updated the theme when the new version is out. 

    Best regards,

    Marie


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