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  Public Ticket #1822714
Demo Import
Closed

Comments

  • JPDuvie started the conversation
    December 15, 2018 at 5:36pm

    Hi, just bought the theme and the demo import is stuck at 70%. 


    Please advise

  •  1,845
    Elated replied
    December 18, 2018 at 1:24pm

    Hi there,

    Welcome to your support management and thank you for choosing our theme!

    Please follow these step for the successful demo import: Complete Guide To Demo Import

    Also, it is important to check with your hosting provider which PHP version and PHP resources do you have. Requirements for the theme to have successful demo import are:

    1. PHP version should be between 5.6. and 7.2.2. PHP resources should be:

    max_execution_time = 300;memory_limit = 128M;upload_max_filesize = 128M;post_max_size = 256M;max_input_vars = 3000;

    If the values are lower that the requirements, please ask them to increase it for you.

    Let us know if you managed this and if you still need some help! 

    Best regards,

    Marie

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