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  Public Ticket #1824790
Loadingpage shows themename, remove this?
Closed

Comments

  • planetpowerwebsite started the conversation
    December 17, 2018 at 6:34pm

    Hello, 

    I have installed the sahel theme and all democontent and I use 'chalbi' as my homepage. When I enter the url of my website it loads for some seconds before you see my page. In the seconds the page loads you see the word 'Chalbi'. Can I remove this and if yes, how can I do this? 

    Sincerly,

    Suzanne Rooijakkers 

  •  1,845
    Elated replied
    December 19, 2018 at 3:26pm

    Hi Suzanne,

    Welcome to your support management and thank you for choosing our theme!

    Go to the page backend and you can find there preload animation:

    3295172993.png

    Just set it to "No".

    Let us know if you managed this! 

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

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  • planetpowerwebsite replied
    December 31, 2019 at 11:30am

    Hi,

    When I do what you say and set 'enable prealoading animation' to 'no' my revolution slider on the front page dissapears as well. What to do now? 

    Sincerly,

    Suzanne

  •  1,845
    Elated replied
    January 3, 2019 at 1:33pm

    Hi Suzanne,

    Sorry for the late response, it's because of the holidays. Happy new year!smile.png

    Can you provide me admin credentials so I can take a look at this? Thanks!

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.