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  Public Ticket #1826510
WP Bakery and Academist Core plugins error
Closed

Comments

  • Belle started the conversation
    December 18, 2018 at 11:02pm

    I have been able only to install via ftp the theme, but after, I always get errors when trying to edit the pages, if the academist core is active, and the wp bakery, there is an error, and if I turn off one of the two plugins, I can enter the edition of the page but I do not see the editor well, I see the code of the plugins.

  •   Belle replied privately
  •  1,845
    Elated replied
    December 20, 2018 at 12:43pm

    Hello,

    Thank you for choosing Academist!

    This issue with WPBakery is a commonly reported server related issue. Please try applying the fix explained in this article:

    Visual Composer is not working?

    If you need further help, please provide me with your FTP access in a private reply, and I can take a closer look.

    Thanks!

    Best regards,

    Wolfe

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  •   Belle replied privately
  •  1,845
    Elated replied
    December 21, 2018 at 12:20pm

    Hello,

    As I've mentioned in your previous ticket it seems like you are having this issue because of low server resources, as you can see in the following screenshot >> http://ilvem.charlotteenglishschool.com/wp-admin/index.php?page=wp-serverinfo%2Fwp-serverinfo.php

    screenshot-12149.png

    Could you please try to increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    After you do this, you can try to install this theme and import the demo.

    If the problem with WP Bakery PB still persists, you can try to follow the instructions from this article below >> 

    Visual Composer is not working?

    Also, if you are using the latest version of WP, please take a look at this article about it here >> https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/

    Here is a link to the latest version of WPBakery Page Builder for WordPress (formerly Visual Composer):https://www.dropbox.com/sh/caqo4tn156tz05d/AAD4GIztx8by0h2N-QWUtfjma?dl=0

    For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thanks & Regards, Vlada

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.