Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
That's strange, I didn't see any backend editor or classic editor from WPpagebuilder on my part. And when I edit my website with the WPpagebuilder, no changes can be seen at all when I preview it on my actual website. I think I have discovered that my WPpagebuilder isn't updated. The one that I have right now is Version 5.5.2 and I think it needs View version 5.6 .
From what I read on support.wpbakery.com , it seemed to say that the Theme provider is supposed to update it for me since I bought the theme together with the WPpagebuilder plugin. Can you please help me update it then?
Just in case you can't access the link from support.wpbakery.com, here's what it says:
1.3 I bought theme with WPBakery Page Builder and want to update
If you got WPBakery Page Builder (formerly Visual Composer) by purchasing WordPress theme this does not grant you with a direct license for WPBakery Page Builder. In such case updates and support is managed by your WP theme author. Nevertheless, you can consider purchasing a direct license for WPBakery Page Builder. Why do you need a direct license? Direct product license unlocks several benefits:
Access official customer support to open tickets
Receive direct updates
Use WPBakery Page Builder with any theme (not just the one you got it with)
Hi there,
Thank you for replying
That's strange, I didn't see any backend editor or classic editor from WPpagebuilder on my part. And when I edit my website with the WPpagebuilder, no changes can be seen at all when I preview it on my actual website. I think I have discovered that my WPpagebuilder isn't updated. The one that I have right now is Version 5.5.2 and I think it needs View version 5.6 .
From what I read on support.wpbakery.com , it seemed to say that the Theme provider is supposed to update it for me since I bought the theme together with the WPpagebuilder plugin. Can you please help me update it then?
Just in case you can't access the link from support.wpbakery.com, here's what it says:
1.3 I bought theme with WPBakery Page Builder and want to updateIf you got WPBakery Page Builder (formerly Visual Composer) by purchasing WordPress theme this does not grant you with a direct license for WPBakery Page Builder. In such case updates and support is managed by your WP theme author. Nevertheless, you can consider purchasing a direct license for WPBakery Page Builder. Why do you need a direct license? Direct product license unlocks several benefits: