Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hello, I am currently using your theme and have a couple of customization questions.
1. We are using the Tea home page. For some reason even though we've selected to have the navigation with the logo in the center (which works on pages we create), the Tea home page insists on using the logo on the left. Can you tell me how to change this?
2. If I like a section from the tea home page, how can I save it so I can clone/export/import to use in another page? For example, our client really likes a section on the Tea home page and wants to use it on her contact us page.
1. This is due to the page settings that are in place and overriding the Global options. Simply go to Pages > Tea Home > Scroll down to Elated Header and change the settings there to what you want. After that make sure you Update the page and refresh it, the changes should appear now.
2. By clicking the Classic mode of the WP Bakery Page editor you will see all the shortcodes that make up your page, simply locate the shortcode you want to move and copy paste it into the page you want. You can do this by deleting all of the content within the backend editor before switching to classic mode and then copying the remaining shortcodes and refreshing the page before saving the deletions so that nothing will be lost or you can try and locate the name of the shortcode you want in between all of the others.
Hope this helped and if there is anything else we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello, I am currently using your theme and have a couple of customization questions.
1. We are using the Tea home page. For some reason even though we've selected to have the navigation with the logo in the center (which works on pages we create), the Tea home page insists on using the logo on the left. Can you tell me how to change this?
2. If I like a section from the tea home page, how can I save it so I can clone/export/import to use in another page? For example, our client really likes a section on the Tea home page and wants to use it on her contact us page.
Thank you!
Hello there,
1. This is due to the page settings that are in place and overriding the Global options. Simply go to Pages > Tea Home > Scroll down to Elated Header and change the settings there to what you want. After that make sure you Update the page and refresh it, the changes should appear now.
2. By clicking the Classic mode of the WP Bakery Page editor you will see all the shortcodes that make up your page, simply locate the shortcode you want to move and copy paste it into the page you want. You can do this by deleting all of the content within the backend editor before switching to classic mode and then copying the remaining shortcodes and refreshing the page before saving the deletions so that nothing will be lost or you can try and locate the name of the shortcode you want in between all of the others.
Hope this helped and if there is anything else we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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