Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
Make sure you are following the following steps in importing your demo.
Step 1 - PHP resources
Since WordPress themes get more robust and complex, it's necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you. Make sure you meet these requirements and please don't skip this step, since it's probably the most important:
You should also make sure PHP version on your server is updated.5.6 will do the job, but you may use 7 as well.
Step 3 - Disable Plugins
You should disable ALL plugins except:-Contact Form 7-Theme Core (CPT)-WooCommerce (if you plan to use shop)
Step 4 - Import
We advise that you do this from Google Chrome, no matter the Operating System.Go to Theme Options > Import. On your keyboard press F12 and select "Console" view.
If you wish to import all demo content (pages, posts, widgets, options) you should choose "All" for "Import type" field.
And if you wish to import media library for our theme, check "Yes" for "Import Attachments"
Then hit "Import" and follow console view.
If you see any red error showing up, you should refresh the page and try again.
Repeat the process until demo import is completed, following a successful "Import Completed" message, without errors in the console.
Step 5 - Enable Plugins
You should go to Dashboard > Plugins and enable all plugins.
Step 6 (optional) - Remove extra menu items
If you imported demo content multiple times, it's possible that you duplicated menu items several times. You should install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/Then go to Appearance > Menus and remove duplicated menu items.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
hi there. Thank you for the response. I've loaded the theme I ordered, sweet tooth. I dont actually know what you mean by demo. Is that like an example of a site that van be built with the theme? If so is there one that comes with the theme I bought?
If the issue still persist please send us a WP admin login credentials in private message and we will investigate and provide you a further information. Thanks in advance.
Best Regards, Mike
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi, I've tried to install the theme and all i get is a message that says "The link you followed has expired"
How do I install this theme?
Hello there,
Welcome to your support management and thank you for choosing our theme!
Make sure you are following the following steps in importing your demo.
Step 1 - PHP resources
Since WordPress themes get more robust and complex, it's necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you. Make sure you meet these requirements and please don't skip this step, since it's probably the most important:
max_execution_time = 300;memory_limit = 128M;upload_max_filesize = 128M;post_max_size = 256M;
Step 2 - PHP version
You should also make sure PHP version on your server is updated.5.6 will do the job, but you may use 7 as well.
Step 3 - Disable Plugins
You should disable ALL plugins except:-Contact Form 7-Theme Core (CPT)-WooCommerce (if you plan to use shop)
Step 4 - Import
We advise that you do this from Google Chrome, no matter the Operating System.Go to Theme Options > Import. On your keyboard press F12 and select "Console" view.
If you wish to import all demo content (pages, posts, widgets, options) you should choose "All" for "Import type" field.
And if you wish to import media library for our theme, check "Yes" for "Import Attachments"
Then hit "Import" and follow console view.
If you see any red error showing up, you should refresh the page and try again.
Repeat the process until demo import is completed, following a successful "Import Completed" message, without errors in the console.
Step 5 - Enable Plugins
You should go to Dashboard > Plugins and enable all plugins.
Step 6 (optional) - Remove extra menu items
If you imported demo content multiple times, it's possible that you duplicated menu items several times. You should install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/Then go to Appearance > Menus and remove duplicated menu items.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi there. Thank you for the response. I've loaded the theme I ordered, sweet tooth. I dont actually know what you mean by demo. Is that like an example of a site that van be built with the theme? If so is there one that comes with the theme I bought?
Hi,
Yes it is, just like that. Demos is a predefined pages like on our demo http://sweettooth.elated-themes.com/landing-page/ To get it you need it to import a demo.
If the issue still persist please send us a WP admin login credentials in private message and we will investigate and provide you a further information. Thanks in advance.
Best Regards, Mike
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.